We are currently seeking a dynamic and experienced Practice Manager to lead our Washington, DC and Arlington, VA locations. This is an exciting opportunity for a mission-driven operations leader who thrives in a fast-paced healthcare setting and is passionate about delivering exceptional patient care through strong team leadership and operational excellence.
At Kolmac Integrated Behavioral Health, the Practice Manager is more than just an administrator—they are a strategic partner, a team motivator, and a change champion. The ideal candidate is solution-focused, goal-oriented, and resilient—ready to rise above challenges and lead with clarity, compassion, and confidence.
This role plays a critical part in aligning daily medical office operations with Kolmac’s broader mission to help individuals and families heal through evidence-based addiction and behavioral health care. The Practice Manager works collaboratively with clinical leaders and the Patient Access Director to drive results, promote superior customer service, and create a high-performing, patient-centered environment.
If you are energized by the opportunity to lead, problem-solve, build strong teams, and make a meaningful impact in people’s lives, we want to meet you.
Provide direct oversight and leadership of daily clinic operations in Washington, DC and Arlington, VA.
Maintain a clean, professional, and welcoming environment at both sites.
Establish and maintain appropriate levels of office/medical supplies and clinical equipment.
Ensure all clinic workflows, from front desk to back-end processes, operate efficiently and in alignment with Kolmac standards.
Adjust operations proactively to maintain peak performance.
Coordinate and manage provider schedules; support onboarding of new providers and modifications to existing schedules.
Monitor appointment availability and ensure same-day access whenever possible.
Evaluate staffing and scheduling practices to meet patient demand and financial goals.
Prepare clinics for provider transitions (e.g., departures or additions) to ensure minimal disruption.
Serve as a primary point of contact for patient concerns, ensuring timely resolution and satisfaction.
Engage in service recovery and continuous improvement activities.
Regularly review operational reports (e.g., patient flow, no-show rates) and implement data-informed improvements.
Supervise all non-provider staff across both sites; handle training, onboarding, performance management, and payroll.
Maintain and coordinate staffing schedules to support patient care and clinic efficiency.
Identify and support additional training needs in collaboration with clinical leadership.
Encourage team engagement, development, and a culture of accountability.
Lead hiring, promotions, and terminations in alignment with organizational policy.
Ensure compliance with environmental, health, safety, and regulatory standards.
Monitor adherence to Kolmac’s Code of Conduct, internal policies, and applicable laws.
Work closely with Compliance and Legal to report and manage risk, privacy, or regulatory concerns.
Educate staff on compliance standards and emergency preparedness procedures.
Oversee collection of copays, deductibles, and outstanding balances.
Monitor and report on cash collections, payer mix, and accounts payable activities.
Ensure proper documentation, financial tracking, and reporting on daily/weekly/monthly performance.
Contribute to overall revenue cycle effectiveness and collaborate with centralized billing teams.
Lead regular team meetings to share goals, updates, and changes to practice operations or policies.
Serve as a visible, supportive leader who fosters strong provider-staff relationships and a culture of collaboration.
Provide backup to staff during peak times or absences.
Perform other duties as assigned to ensure clinic continuity and patient care.
The Logistics
Qualifications
4+ years of experience in healthcare office management and direct staff supervision
Proven experience in medical office or behavioral health practice management
Strong interpersonal and communication skills for effective collaboration with clinicians, staff, and patients
Excellent analytical and problem-solving skills
Proficiency with healthcare software and administrative systems
Effective leadership, motivation, and goal-setting abilities
Sound understanding of healthcare finance and best practices
Strong organizational and time management skills
Bachelor’s degree preferred but not required
We Offer
Mileage reimbursement for inter-site travel
Competitive Compensation
Full Benefits: Medical/Dental/Vision
Life Insurance
401K
Tuition Reimbursement
Paid Professional Development Time
Student Loan Repayment Program
Paid Vacation Time
And more!
The starting salary for this position is $63,000, with the potential for higher compensation based on factors such as geographic location, relevant experience, licensure, education, and demonstrated skill level.
Kolmac Integrated Behavioral Health has been a leader in Outpatient Treatment since 1973. Patient care is at the heart of what we do. Kolmac Outpatient Recovery and Concerted Care Group (CCG) have merged to provide addiction treatment and behavioral health treatment services for individuals, families, couples, and groups. We serve communities across Maryland, DC, Virginia, Delaware, and Pennsylvania. We are still growing!
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