Patient Access Specialist

We are currently in search of an experienced Patient Access Specialist (PAS) for our Arlington, VA location. The Patient Access Specialist at Kolmac Integrated Behavioral Health and all its subsidiaries ("Kolmac" or the "Company") is responsible for managing the flow of patients and visitors in and out of the front door as well as front waiting area.  This includes implementing administrative systems, following procedures and policies, monitoring administrative projects, and working collaboratively with care providers to facilitate program and budgetary goals. 

This is an onsite position with a schedule of Monday - Friday 10 am to 6 pm. 

• Manages scheduled appointments by checking in patients and alerting staff to patient presence 

• Directs walk-in patients to appropriate staff

• Collects relevant patient information and maintains HIPAA compliance

• Maintains workflow by studying methods; implementing cost reductions; and managing reporting procedures

• Manages all incoming telephone calls and represents the agency as a first point of contact with a pleasant and professional demeanor.  Routes calls, messages, and deliveries to appropriate staff in a timely fashion

• Follows systems and procedures by adhering to operating practices, record-keeping systems, forms control, and budgetary requirements

• Manages co-pay and self-pay amounts for patient visits, including documenting amounts received, and alerting patients to outstanding balances

• Receives clinical alerts and ensures adherence to patient restrictions, including toxicology screens and appointments with clinical staff

• Evaluates functionality of equipment on an ongoing basis and alerts appropriate staff to needs for repairs, maintenance, and inventories

• Assists with management of patient documentation, including managing the availability of charts between care providers on the day of intake and ensuring UA and BAC records are retained and available for care providers

• Follows production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements

• Meets cost standards by implementing cost-saving actions.  Evaluates condition and availability of office supplies, medical supplies, and equipment and communicates needs to appropriate staff

• Manages the waiting area milieu by observing safety and well-being of patients and visitors. Alerts security and clinical staff to situations requiring intervention. 

• Maintain cleanliness and order of front desk and waiting room areas

• Other duties as assigned

We Offer:

• Competitive Compensation
• Full Benefits: Medical/Dental/Vision
• Life Insurance
• 401K
• Tuition Reimbursement
• Paid Professional Development Time
• Student Loan Repayment Program
• Paid Vacation Time
• And More!

Kolmac Integrated Behavioral Health has been a leader in Outpatient Treatment since 1973. Patient care is at the heart of what we do. Kolmac Outpatient Recovery and Concerted Care Group (CCG) have merged to provide addiction treatment and behavioral health treatment services for individuals, families, couples, and groups. We serve communities across Maryland, DC, Virginia, Delaware, and Pennsylvania. We are still growing!

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